ReelMintreelmint
Legal · last updated October 15, 2026

Refund Policy

1. All sales are final

ReelMint, an independently operated product at reel-mint.com, is a digital software-as-a-service platform. We sell recurring subscription plans and one-time credit packs. "Credits" are a digital, consumable usage unit that you spend to run AI generations (a video clip, an image, a voice line, a song, a live stream minute, or an AI writing action).

Every purchase on ReelMint is final. We do not offer refunds, credits, exchanges, returns or pro-rated reimbursements of any kind, for any reason, except where Section 9 says otherwise. By purchasing a plan, starting a trial or buying a credit pack you confirm that you have read and accepted this policy. Nothing in this policy, on our website, in an email or in a conversation with our staff is a promise to refund. Any goodwill gesture we may ever choose to make is at our sole discretion, applies to that occasion only, and creates no right, expectation or precedent.

2. Billing and Merchant of Record

Card payments for ReelMint (card, PayPal, Apple Pay and Google Pay) are processed by Creem, our authorized reseller and Merchant of Record. Cryptocurrency payments are processed by NOWPayments. Your receipt and billing statement are issued by the relevant provider, and the charge on your statement shows that provider's descriptor rather than "ReelMint". A provider's processing of a payment, and any policy of its own, creates no entitlement to a refund from ReelMint and does not change the terms of this policy.

3. Credits are delivered immediately; no right of withdrawal

Credits are a digital service that is delivered the moment your payment is confirmed: they are added to your balance at once and are available to spend immediately. There is no shipping, no waiting period and nothing to return.

By completing a purchase you expressly request that we begin performance immediately, you acknowledge that performance begins the moment the credits reach your balance, and you acknowledge that you thereby lose any right of withdrawal, cancellation or "cooling-off" period that might otherwise apply to the purchase, whether or not you go on to spend the credits. This applies equally to subscription credits, trial-conversion charges and one-time packs, and it applies whether the credits were used in full, in part, or not at all.

You give this acknowledgment at the moment of purchase: every checkout on ReelMint is reached through a confirmation that states "All sales are final", and we record the date, the time, the plan, the amount, the version of these documents, your IP address and your browser when you confirm it. The same record is made when you create your account and when you sign in. These records are our evidence of your agreement and are kept with our billing records (see the Privacy Policy).

4. What is never refunded

Without limiting Section 1, we do not refund, in whole or in part:

  • credits you did not spend, whatever the reason, including an account you stopped using;
  • a subscription period that has started, monthly or yearly, whether or not you used it;
  • a yearly plan paid up front, including the months that have not yet begun;
  • the charge taken when a subscription starts or when one of the earlier trial offers ends, including where you intended to cancel but did not;
  • a renewal you forgot to cancel, or a cancellation made after the renewal was charged;
  • credits spent on any generation or AI action, including results you do not like, that do not match your prompt, or that you consider low quality;
  • credits spent on a generation whose result is later rejected, removed, limited or demonetized by a social platform, or that you cannot publish for any reason;
  • credits spent while an AI provider, a model or a feature behaved differently from what you expected, or after a model or feature was changed, replaced or retired;
  • purchases made by mistake, in the wrong currency or on the wrong plan, or without reading the price shown at checkout;
  • purchases made on your account by someone else who had access to it;
  • purchases on an account that we suspend or terminate for a breach of the Terms of Service or the Acceptable Use Policy, including credits remaining on it;
  • purchases on an account that you delete, clear or abandon, including credits remaining on it;
  • price changes, promotions or discounts that start after your purchase;
  • any outage, slowdown, maintenance or interruption of ReelMint, of an AI provider or of a social platform;
  • a model, resolution, length or feature that is not included in your plan, is not available to your account, or was available when you bought and is not later — plan contents are described on the plans page at the time of purchase and change over time, and no purchase is a promise that any particular model stays available;
  • anything Minty, our in-app assistant, said, proposed, quoted or generated — Minty is a machine-generated assistant that cannot see your billing and does not speak for ReelMint on refunds, plans or policies, and a generation it ran at your approval is a generation you ran;
  • a request made by someone whose account is not the one that paid, or made after the account was deleted;
  • the Private Studio plan, monthly or yearly: it has no trial, it starts the moment the payment settles, and no part of it is refunded or pro-rated for any reason — not for unused credits, not for a private studio you did not open or stopped using, not for a generation refused, removed or limited by a model provider or a social platform, and not because no automated content screen ran before a generation (you alone are responsible for what you generate there, see the Terms of Service);
  • credits spent from a private studio linked to your account — they are the same credits, spent under the same rules;
  • a plan change in either direction, including a switch to or from the Private Studio plan: the new plan starts on your next billing date and nothing is returned for the plan you leave.

There is no refund for any payment, whatever the reason or the circumstances. Section 9 describes the only two situations in which money moves back at all, and neither of them is a refund of a purchase you made.

5. No trial period; earlier trials convert automatically

Subscriptions are charged in full at checkout; there is no trial period. Every plan is charged in full at checkout, and the charge is final under Section 1. What every plan includes is free usage of every AI model in the studio, with no restriction on which model you run.

The earlier trial offers (the 7-day early-access trial for our first 100 subscribers, and the later trial on the Lite plan) are closed. A subscription still on one runs it to its end as agreed: when that trial ends the plan starts and the full plan price is charged to the payment method verified at checkout automatically, and the charge is final under Section 1. If that first charge fails, the trial's credits are removed from your account.

It is your responsibility to cancel before the trial ends if you do not want to be charged. When your trial ends is shown at checkout and in your account. We are not obliged to send a reminder before the trial ends, and the absence of a reminder is not a ground for a refund. Cancelling before the trial ends means you pay nothing; cancelling after it ends stops the next renewal only. One trial was offered per person, per payment method and per household. The Private Studio plan is never offered with a trial: its first charge is taken at checkout and is final.

6. Subscriptions

  • Subscription plans renew automatically each billing period (monthly or yearly) until cancelled, and include a recurring monthly allowance of credits that does not roll over.
  • You may cancel at any time from your billing page. Cancellation takes effect at the end of the period you have already paid for: it stops future renewals, it does not end the current period early, and it does not refund any part of it.
  • Fees for a period that has already begun are non-refundable, whether or not the included credits were used, and there is no pro-rating for a cancellation, a downgrade, or a period in which you did not use the service.
  • Upgrading mid-period is charged immediately as a new purchase and is final. A downgrade applies from the next billing date and nothing is returned for the difference.

7. Failed video generations are not charged

This is not a refund; it is how pricing works. The credits for a video generation are held when the job starts and are consumed only if the provider returns a finished video. If the generation fails, the held credits are released back to your balance automatically. In a multi-scene project only the scenes that render are consumed. No request is needed, nothing is paid out in money, and a release of held credits is the only automatic adjustment ReelMint makes.

This covers the video generation step only. Credits spent on the AI steps around it (writing, planning, enhancement, translation, voices, music, images, upscaling and live-stream minutes) are consumed when those steps are performed, whatever happens afterwards. A result that is delivered but that you do not like is a delivered result, not a failure.

8. Automated bots and multi-step runs

Credits spent by Bot Studio, by Mint Stage and by any other automated or multi-step feature are non-refundable in full, including when a later step of a run does not complete.

A run is not a single action. One firing can write a story bible and its episode outlines, create characters and portraits, write an idea and a scene script, generate the video, upscale it, compose a soundtrack, translate and burn subtitles, voice a cast, write captions and research hashtags. Each of those is a separate paid step performed by a separate provider, and each is consumed at the moment it is performed. If a step later in that sequence fails, the steps already completed have already cost us real money and are not returned. Section 7 applies to the video generation step within a run and to nothing around it.

Because a bot spends credits on a timer without you present, the studio shows you the full cost of one firing and its extrapolated daily and monthly cost before you save it. That quote is the point at which the spend is agreed. Pausing or deleting a bot stops future runs; it does not reverse runs already performed, and a bot you forgot to pause is a bot you agreed to run.

9. The only exceptions

  • A charge we were never owed. If you believe you were charged an amount you never authorized, or charged twice for a single order, write to us within 14 days of the charge with the receipt details. We will investigate with the Merchant of Record and correct a verified processing error. Correcting a processing error is not a refund of a purchase and does not change the rule that all sales are final. A purchase you made and later regret is not a processing error.
  • Where the law leaves us no choice. Some countries give consumers rights that cannot be removed by a policy. Where such a law applies to you and cannot be waived, it applies to the minimum extent that law requires and not beyond, and the consent you gave in Section 3 is applied to the fullest extent that law permits. Nothing in this policy grants you anything beyond that minimum. We will require proof of residence, the original receipt and a request from the email address on the account before considering any claim made on this basis.

10. Cryptocurrency payments

Cryptocurrency transactions are irreversible on the blockchain, and a crypto purchase is final in every case. Credits bought with crypto are delivered at the amount shown at checkout; movements in the value of a cryptocurrency before or after your purchase are never reimbursed, and we do not pay out crypto for any reason. Where Section 9 requires a correction on a crypto purchase, the correction is made as credits on your ReelMint balance.

11. Chargebacks and payment disputes

If you have a billing question, contact us first and we will answer it. Opening a chargeback or payment dispute for a purchase that was delivered under this policy is a breach of the Terms of Service. If a dispute is opened we will provide the payment processor with our records, including your recorded acceptance of these terms at signup, at sign-in and at the checkout itself (date, time, document version, IP address and browser), the time the credits were delivered and the generations you ran, and we may suspend the account, withhold any remaining credits and refuse future purchases while the dispute is open and after it is resolved. Credits consumed before a dispute are not restored if the dispute is decided in your favor.

12. Changes to this policy

We may update this policy from time to time and will reflect substantive changes on this page with a revised date. The policy in force at the time of a purchase governs that purchase. Continued use of ReelMint after a change constitutes acceptance.

13. Billing questions

Questions about a charge or about this policy: [email protected], from the email address on your account, with your receipt details. We aim to respond within 5 business days.